Refund policy

Replacement Policy

Upon receiving your parcel, you are required to record a continuous unboxing video from the moment the sealed package is opened until the contents are fully visible.

This is mandatory for any replacement request.

The unboxing video must meet the following conditions:

  • Clearly display the shipping label, address, and tracking number

  • Be recorded in one continuous shot without any cuts, edits, or pauses

  • Capture a 360° view of the package and contents

  • Clearly show any damage or missing items at the time of opening

Failure to provide a valid unboxing video as described above will result in rejection of any replacement request.

Replacement is not applicable for minor damages.

In case a damaged or incorrect product is received:

  • The customer must initiate a return within 2 days of delivery

  • Only replacement will be provided; no refunds or COD returns are allowed

  • Replacement will be approved only if the unboxing video meets all requirements

Return & Refund Policy

1. Notification and Return Time Frame

  • Customers must notify our support team within 24 hours of delivery to request a return

  • The product must be returned within 48 hours of receipt

2. Condition of Returned Items

  • Items must be returned in their original condition, packaging, and with all protective materials

  • A valid continuous unboxing video (without cuts or edits) is mandatory for verification

3. Return Eligibility and Process

  • Returns are accepted only for damaged or incorrect items

  • Returns will not be accepted for reasons such as:

    • Change of mind

    • Personal preference

    • Product not suiting the customer

To initiate a return, customers must contact us via WhatsApp support.

Once the returned product is received and verified, the replacement will be processed within 2–7 business days, subject to availability.

4. Refund Policy

  • Refunds are issued only if we are unable to fulfill your order

  • Once a refund is approved:

    • We will initiate the refund within 3 business days

    • The amount will be credited to your original payment method within 5–7 business days, depending on your bank or payment provider

  • Refunds will be processed only after the returned item (if applicable) is received and verified

5. Damaged or Incorrect Items

  • Eligible cases will receive a replacement only

  • Minor issues such as:

    • Slightly bent earring stems

    • Loose beads or stones due to transit

    are considered normal handling issues and can be easily fixed. These cases are not eligible for replacement or refund

6. Shipping Costs

  • Customers are responsible for return shipping costs in all cases

7. Replacement Shipping

  • Replacement products will be shipped after inspection of the returned item

  • Shipping timelines depend on product availability

8. Customer Responsibility

Customers must:

  • Ensure safe return packaging using original materials

  • Include all cushioning and protective elements

  • Review product details carefully before placing an order

Requests for return or exchange due to dissatisfaction, personal preference, or fit will not be entertained once the product is delivered in good condition.

Contact Information

For any questions or support:

  • Email: preciousads02@gmail.com

  • Phone: +91 638 195 5001

  • Address: Sreevalli Bhavanam, Thamarapally lane Thirunakkara kottayam-686001

Thank you for shopping with Precious Jewel Pieces. We appreciate your trust and are committed to ensuring a smooth and transparent experience.